AfterService
AfterService
To ensure that customers can use our products with confidence, we have established the following after-sales service system.
1.Warranty Period
All products provided by our company are covered by a one-year free warranty from the date of purchase.
2.Warranty Coverage
During the warranty period, defects or malfunctions occurring under normal usage conditions will be repaired or replaced free of charge.
3.Service Process
If any defect or issue occurs with the product, please follow the steps below:
1)Please contact the distributor from whom you purchased the product
2)The distributor will contact our headquarters for confirmation
3)After confirming the issue, we will provide the appropriate solution, such as repair or replacement
※For efficient processing, please provide detailed product information and a description of the issue.
4.Warranty Exclusions
The following cases may not be covered under warranty:
・Damage caused by misuse or improper handling
・Malfunctions resulting from modification or disassembly
・Damage caused by external factors (drops, water exposure, natural disasters, etc.)
・Performance deterioration caused by consumables or normal wear and aging
5.Support System
Through close cooperation with our distributors, we provide prompt and appropriate after-sales support.
We will continue striving to improve the quality of our services.